Frequently asked questions

We dispatch every order within 48 hours via express post. Most orders reach Australian addresses within 2 to 5 business days, with regional and remote areas sitting at the longer end of that window. The moment your order leaves our warehouse you get a tracking link by email, so you can follow it right to your door instead of wondering where it is.

Yes. Shipping is free Australia-wide on every order, single products and bundles alike. There is no minimum spend and no surprise fee at checkout. The price you see next to the product is the price you pay to have it delivered to your home.

Bundles ship together in one package. Whether you order the spin mop with the duster, or the full set with the grout brush, it all arrives in a single delivery with one tracking number. Nothing turns up piecemeal a week apart, so you can get straight to work the day it lands.

Every order comes with tracking. As soon as your parcel is scanned by the courier, we email you a link that updates through each stage, from dispatch to out for delivery. If the tracking ever looks stuck, send us your order number and we will chase it up with the carrier for you.

Yes. Our bundles are priced well below the cost of buying each item separately, with the larger sets saving up to 50 percent. The exact saving is shown next to the price at the top of each bundle page, so you can see the difference before you decide. Bundles are the most cost-effective way to get the complete Cleanify kit.

Yes. The more you combine, the more you save. Single items are the standard price, two-item bundles knock money off each, and the full set carries the largest saving of all. Check the bundle options on the product page or the bundles collection to see the current pricing before you check out.

It depends how much of the floor you want covered. The SpinGlide mop on its own handles daily mopping. Pair it with the TopReach duster for the surfaces above the floor, add the DeepClean grout brush for the tight lines the mop cannot reach, or take the full set and have every job sorted from one order. The full set is the pick if you want a whole clean rather than one slice of it.

You get the full Cleanify system: the SpinGlide Cordless Electric Mop plus both the TopReach Microfibre Extendable Duster and the DeepClean Grout Brush. Everything ships together in one package with free express delivery, ready to use straight out of the box.

A rechargeable battery drives two circular microfibre pads that spin at up to 1000 rotations per minute. A refillable water tank in the handle feeds moisture to the pads, and the rotation scrubs and lifts dirt with steady pressure. The motor supplies the effort, so you glide the unit across the floor standing upright, with no bucket to set up and no wringing.

A full charge runs for around 60 minutes, which is enough for most people to cover all the hard floors in their home in one go. For a house with pets or kids you might do a quick daily pass and a fuller clean each week, and the battery comfortably handles both. Recharge it between sessions and it is ready for next time.

It suits hard indoor floors including tile, timber, laminate, vinyl and marble, so kitchens, living rooms, bathrooms and bedrooms are all fair game. It handles pet paw prints, kitchen spills and everyday maintenance in a single pass. It is not made for carpet or outdoor surfaces, so keep it to your sealed and hard flooring.

Yes. The pads are interchangeable, which turns the same unit into several tools. Fit the standard microfibre pad to mop, switch to the scrubbing pad for tile grout, use the polishing pad on laminate or timber, and fit the waxing pad for sealed floors. You get the range of a small toolkit from a single cordless body.

Everything above floor level. The TopReach duster is lightweight with a telescopic handle, so you can clear ceiling fans, the tops of wardrobes, skirting boards, vents and behind furniture without a ladder or a stretch. The microfibre head grips dust rather than scattering it, so it lifts and holds instead of pushing the dust around the room.

The narrow lines the mop glides straight over. The DeepClean Grout Brush has stiff, angled bristles shaped to sit right down in the groove between tiles, so you can scrub built-up grime from grout, corners and edges by hand. It is the finishing tool for the spots that make a whole floor look tired even after mopping.

The SpinGlide mop does the heavy lifting on its own and most people are happy starting there. The duster and grout brush cover the parts a mop was never built for, dusty skirting and vents up high, and the grimy grout lines down low. Together they cover a whole clean rather than one slice of it, which is why many people take the full set.

Yes. Fill the water tank, fit the pad you need, and switch it on. It is cordless and light to steer, so you walk it across the floor while the pads do the scrubbing. There is no bucket to set up and no wringing, which is why buyers with sore backs and older users often find it far kinder than a traditional mop.

The microfibre pads are reusable, so there is nothing disposable to keep buying. Rinse them under the tap after each clean and let them dry fully, then they are ready for next time. A clean pad scrubs better than a clogged one, so that quick rinse keeps the performance up as much as it keeps the pad fresh.

Shake the head out over a bin or outdoors after each use to release the dust it has collected. When it needs a deeper clean, the microfibre head can be rinsed in warm water and air-dried, then refitted to the handle. Collapse the telescopic pole down and store it somewhere dry so it is ready the next time the dust returns.

Rinse the bristles under running water after scrubbing to clear out loosened grime and any cleaning product, then stand or hang it to dry so the bristles keep their shape. Store it dry and it will keep its bite for a long time. A quick rinse is all it takes to have it ready for the next round of grout.

As often as your floors and home need. A quick mop pass every day or two keeps hard floors on top of paw prints and spills, a weekly dust with the extendable duster keeps the higher surfaces clear, and the grout brush comes out whenever the lines between your tiles start to look grey. There is no wrong frequency.

Straight away. The spinning pads scrub as you glide, so marks like paw prints and coffee splashes lift in a single pass rather than needing repeated back-and-forth. Most people notice their floors look cleaner and feel less sticky the first time they use the mop, and the whole job takes less time than the old bucket routine.

You are covered by our 30-day satisfaction guarantee. Try it at home on your own floors, and if it is not right for you, send it back within 30 days for a full refund. No awkward questions and no hassle. The only thing you risk is finally getting your floors done without the sore back and the sloshing bucket.

Yes. Every bundle carries the same 30-day satisfaction guarantee as a single product. Use the whole set at home, and if it is not for you, return it within 30 days for a full refund. You get to try the complete Cleanify kit in your own home with nothing to lose.

Send us a message with your order number and let us know you would like to return your order. We will walk you through the return address and the steps, and once your item is on its way back we process your refund. It is a short, friendly exchange, not a form maze designed to wear you down.

Mopping is the chore people skip, not because their floors do not need it, but because filling a bucket, wringing a mop and pushing dirty water around is miserable enough to put off for another week. Cleanify builds cleaning tools that take that misery out, starting with a cordless spin mop that does the scrubbing so you do not have to.

Homeowners and renters who dislike mopping intensely, along with anyone with pets, kids or sore backs who wants their hard floors clean without the workout. If you have hard flooring and a dog that leaves fresh prints the moment you finish, our range was built with you in mind.

Our support team is Australian and happy to help before or after you buy. Whether you are unsure which bundle fits your home, need a hand with your mop, or want to sort a return, send us a message and we will get back to you with a real answer rather than a canned reply. We would rather you buy the right thing once.

You can reach us through the contact page. We aim to reply within one business day. Please include your order number and, if the question relates to a product issue, a clear photo so we can help you as quickly as possible.

Cleanify operates from 241 Adelaide Street, Level 1 Suite 1105, Brisbane QLD 4000. Please note this is a head office address for correspondence only, we do not hold stock here and cannot accept walk-in returns or collection.

Please contact us as soon as possible with the subject line CHANGE or CANCEL and your order number. If your order has not yet been dispatched we will do our best to update or cancel it. If it has already left the warehouse the returns process will apply.

Every email we send has an unsubscribe link at the bottom. You can also reply asking to be removed and we will action it manually.